Functionalities

Droz’s Functionalities

Analytical Reports

Track quantitative and qualitative performance indicators and metrics

Extraction and sending PDF reports

Set up to periodically receive reports in PDF and in your email

Doorman Bot

Make a sorting bot that identifies your client’s intention and directs you to the correct bot

Doorman Bot

Make a sorting bot that identifies your client’s intention and directs you to the correct bot

Conversation Flow

Develop conversation flows to guide the visitor in branched dialogues

Conversation Flow

Develop conversation flows to guide the visitor in branched dialogues

Chatting History

Consult and analyze all conversations, recording history and collecting ideas

Costumers Feedback

Collect feedback from your customers through the options: 5 stars, NPS, positive/negative and comments

Available 24/7

Chatbot available 24/7 with multiple service capacity

100% Responsiveness

The chatbot screen is adapted for all different devices

Saas Product

Droz is hosted in a cloud system, without need installation

Saas Product

Droz is hosted in a cloud system, without need installation

Abandoned Chats

If the user leaves the conversation we can still help you and botão: send the data

Abandoned Chats

If the user leaves the conversation we can still help you and botão: send the data

Easy Connection

Receive and botão: send informations about your system in a easy way through API Rest

Native Integrations

We have native integrations with: Zendesk, Salesforce, Watson, RD Station, Zopim chat and others

Selection or Drop-down list

If you have a lot of options to give to your client, a drop-down list may be the best option

Image

A picture is worth a thousand words, so this component can show what your customer wants straight away

Plug and play

Just copy a javascript code on your website and the bot will appear to your customers

Plug and play

Just copy a javascript code on your website and the bot will appear to your customers

Transshipment to human

If the bot fails to solve your client’s problem, we transfer the service to a human

Transshipment to human

If the bot fails to solve your client’s problem, we transfer the service to a human

Customizable Layout

Configure colors, logo and image of the virtual assistant to have the same visual identity as your company

Attached files

Receive files and vouchers as documents from your customers

Carousel

With static and dynamic options, interactively shows several options for your customer, whether on the desktop or on the phone

NLP

Natural language processing, which uses artificial intelligence to facilitate communication between machine and humans

Buttons

One of the components that connect two or more stages. You give options and the customer clicks to go to a certain point in their journey

See what Droz can do?

Contact us to find out how we can take the next step.

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